We take every precaution to review all correspondence before it is sent, ensuring that our Community Guidelines are consistently upheld. However, we recognise that issues may occasionally arise. To address this, we have implemented an online complaint form.
Please use this form to report any concerns regarding breaches of our Community Guidelines.
Please complete the form and include all your personal details including your Pen Pal ID as well as the details of the user in question using their Pen Pal ID.
Additionally, please upload relevant material or evidence that could assist in investigating the issue further.
We are committed to maintaining a safe and respectful environment, and we appreciate your cooperation in helping us ensure that our guidelines are followed at all times.
William Butler Yeats an Irish poet who won the Nobel prize for Literature in 1923.